logo logo
Contact us

Return & Refund Policy

At OTM Trading, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a fair and transparent return and refund process.

Return Eligibility

You may return an item within 7 days of receiving it, if:

  • The item is unused, in its original packaging, and in resellable condition

  • The product is damaged, defective, or not as described

  • You have a valid receipt or proof of purchase

Important: Certain items may be non-returnable (see below).

Non-Returnable Items

  • Opened headphones, earphones, or hygiene-sensitive items

  • Software, digital downloads, or activated licenses

  • Products with physical damage caused by misuse

  • Items that are past the return window

Exchange Policy

If your product is eligible, we can exchange it for:

  • The same item (if defective or damaged)

  • A similar item or store credit (if the original item is out of stock)

Refund Process

Once we receive and inspect your returned item:

  • You will be notified via email or phone

  • If approved, your refund will be processed within 7–10 business days

  • Refunds will be issued via the original payment method

  • Cash on Delivery orders will be refunded as store credit or bank transfer.

How to Return an Item

  1. Contact us via email or WhatsApp to request a return.

  2. Pack the item securely in its original packaging.

  3. We'll arrange for a pickup or guide you to return it to our store or courier partner.

Need Help?

We’re here to assist you at every step.

Thank you for shopping with OTM Trading.
We value your trust and are committed to providing an excellent customer experience.